Policy

 
 

Customer Service Policy  

Royal Earth Laboratories is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock, and that pricing is correct.

Standard delivery time is between 2 – 10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 
We offer a full, money-back guarantee on all our natural health products – simply put, if you purchase any of our natural health products and you are not happy with the results, all you need to do is contact us and we will refund your money. 

Personal Information We Collect

To register for an account, all we ask for is your name and email address. When you make a purchase from our website we will collect the following additional personal information: Your postal address information and Credit Card details. Optionally, we may collect your phone number(s).

When subscribing to one of our mailing lists we will collect your email address.

How We Use Your Personal Information

We will only use your personal information to process and ship your order, and to send you newsletters to which you subscribe.  We do not disclose personal information to any third party apart from those directly involved in the shipping of your order.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not share, sell or rent your personal information to any third parties.

Access To Personal Information

If your personally identifiable information changes, or you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your ‘My Account’ page, emailing our Customer Support at customer.service@royalearthlabs.com. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or needed to provide your services. We will retain and use your information as necessary to comply with our legal obligations, and resolve any disputes that may arise.

Service Providers

We use other third parties such as a shipping company to fulfil orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf.

When you make a purchase from our site, or subscribe to a newsletter, we will share your personal information only as necessary for the third party to provide that service.

Information Automatically Logged

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyse trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole.

We also use a third party tracking partner to collect anonymous statistics about visitors to our website, and allow us to better tailor how our website is presented to visitors.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes; we use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your password, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

The persistent cookie is also used to identify how you arrived at our website. This is because we have a network of affiliates and we rely on cookies to ensure that affiliates are given credit for visitors when applicable. This information is not made part of any file, and we do not compile a profile of visitors to our website.

If you reject cookies the site should still function correctly, but you may have problems when adding multiple products to our shopping cart.

Our privacy statement does not cover the use of cookies by our service providers. We do not have access or control over these cookies. Our service providers use session ID cookies to enhance the services they provide.

Links To Other Sites

This website contains links to other sites that are neither owned, nor controlled, by Royal Earth Laboratories.  Please be aware that we, Royal Earth laboratories, are not responsible for the privacy practices of other such websites.

We encourage you to be aware of this when you leave this website and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies only to information collected by this website.

Service-related Announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature, but if you do not wish to receive them, you have the option to deactivate your account.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website, or to any other third party with your prior consent to do so.

Business Transitions

In the event that Royal Earth Laboratories Pty Ltd goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. In such a case, you will be notified via email or a prominent notice on our website 30 days prior to any such change in ownership, or control of your personal information.

PayPal

When using PayPal we do not store PayPal credentials. However customers who wish to pay for their orders using PayPal are still required to enter their delivery address and contact information in order for us to process the purchase.

Security

This website has security measures in place to protect the loss, misuse, and alteration of any information under our control. We follow generally accepted industry standards to protect the personal information submitted to us during transmission, and once the information is received. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Changes To This Privacy Policy

We may update this privacy statement to reflect changes to our information practices at any time. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions

If you have any questions about this privacy statement, the practices of this site, or your dealings with us, please contact us on customer.service@royalearthlabs.com.

Alternatively, you can contact us here, or via postal mail at _________________________________, Gold Coast, Australia.